Companies pay high premiums
every year for software support plans, but few ever measure the
return on this investment. SCI|Conix allows you to keep accurate
information regarding your support plan, and will also calculate
your Support ROI.
By using SCI|Conix for your companies Software Management Practices,
you can easily and centrally record the support plan information
for a product, allowing for the answering of questions such as “Who
do we contact for support?”, “What is our support plan
number?”, “How long will it take for them to resolve
our issue?”.
The SCI|Conix system will record all of this information. The next time
you need to make a support call, this information is at your fingertips.
- The more sophisticated features involve the use of special
Events that allow you track the time it takes to resolve
a support incident. In addition, the digital dashboard
will then use these events to calculate and display your
support ROI in terms of average cost per incident, allowing
the management team to objectively decide whether to renew
a particular support plan or to opt for a lower cost plan.
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diagram 01
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Deliberate
and negligent misuse of software by a business is a
criminal offense yet many companies keep woefully inaccurate
records of software installations. Strengthening your
Software Management Practices should be a number one
priority. SCI|Conix is the first 100% web based software
management tool to incorporate Compliance Management,
Vendor Relationship Management, Software Inventory
and Support Management into a single product.
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